Shipping Information

Delivery charges are as follows:

Small items (taps,showers,mirrors ect) £8.00 per order
Large/ Heavy items (baths,toilets,shower cubicals ect) £40.00
Delivery to Scotland is as quoted in checkout

SNH trade Delivery

Our track record for delivery of orders in between 1 to 3 days from order. The delivery timescale does depend on when you placed your order, so if you order on a Saturday the earliest time you could expect your delivery would be Tuesday.

Please allow up to 14 working days.

Delivery costs

The costs for delivery, is what we pay or less for the delivery of the order to you. We run a 1 delivery charge policy, so you can order as many items as you want for only 1 delivery charge! (Exceptions apply).This in turn is a discount for multiple orders.

Exceptions to the above are the pallet service we offer on large and heavy items. We will do our best to place all of your order on 1 pallet, but if this cant be done we will require additional cost for the delivery.

To give you some idea of what can be placed on 1 pallet

up to 2 x walk in shower units
up to 3 x 4 piece sets
up to 5 x roll top baths
up to 3 x shower cubicle’s and trays
only 1 complete bathroom suite ie, bath,basin,toilet,taps,shower unit
up to 6 x toilets and cisterns
up to 10 basin and pedestals
up to 4 vanity units

Delivery timescale for pallets

The delivery of pallets will take a little longer. Once we have sent your pallet, it can take up to 3 days to arrive. The pallet delivery company will contact you on the telephone number you have supplied to arrange a AM/PM delivery slot for you.

Packing

Our packing team work very hard to keep your orders on time. You should expect from us

All items securely packed with bubble rap, air bag system
boxes marked clearly if items are fragile or heavy
small items will be delivered in APC 5KG pouches or by post
Invoice attached or inside the box for your order
No rubbish stuffed in the packaging
we use eco friendly packing material inc the air bags.

From order to delivery

Our team will do their best to dispatch your order as quickly as possible

print off orders and send to the packing dept
packing dept sort orders in dates, checks and packs your items in a professional manner
Courier company collects all parcels
delivery company delivers on a next day service
if any problems with the delivery or goods, we need to be notified no more than 24 hours after the delivery.

Complaints

If you are not happy with the delivery of your order i.e., unhelpful driver, delivery delayed, please call A.P.C on 01843 596600 and ask to speak to Paul. He will able to sort out any problems with the delivery. If the complaint is about the pallet service, please call Aaron on 01843 842727 who will take up your case on your behalf.

If you thing that your goods have not been packed in a professional manner, please call Anthony on 01843 842727.